These terms govern the booking of tourism services offered by AMERICAN TREKKING CUSCO E.I.R.L. (“American Trekking Cusco”), tax ID (RUC) 20000000000, located at Cusco, Perú. By booking any of our services, the traveller confirms having read and accepted these conditions.
1. Bookings
- Every booking is confirmed in writing (email) once the deposit stated in our Payment Policy is received.
- Travellers must provide full names, nationality, date of birth and passport number exactly as shown on their document.
- Inca Trail permits and Machu Picchu tickets are name-specific and non-transferable, and are issued subject to availability from the Ministry of Culture and SERNANP.
2. Prices
Prices are in US dollars (USD) per person unless stated otherwise and only include the services listed under “Included” for each tour.
3. Changes and cancellations by the traveller
- Inca Trail: the deposit used to purchase permits is non-refundable and non-transferable, as permits cannot be changed.
- Other multi-day tours: cancellations more than 30 days in advance are refunded minus administrative and bank fees; between 30 and 15 days, 50%; less than 15 days, no refund.
- Day tours: cancellations more than 48 hours in advance are fully refunded minus bank fees.
- No-shows are not refundable.
4. Changes or cancellations by the operator
For safety reasons, American Trekking Cusco may modify itineraries, schedules or campsites due to weather, natural disasters, strikes, road closures or orders from the authorities. An equivalent alternative will be offered; extra costs caused by force majeure are borne by the traveller.
5. Traveller responsibilities
- Inform us in advance of any medical condition, allergy or dietary restriction.
- Have the fitness level required for the chosen tour and acclimatise in Cusco.
- Purchase travel insurance covering high-altitude rescue and evacuation (strongly recommended).
- Follow the guide’s instructions, protected-area rules and respect cultural heritage.
6. Complaints Book
In accordance with Peru’s Consumer Protection Code, our virtual Complaints Book (Libro de Reclamaciones) is available on this website.
7. Governing law
These terms are governed by the laws of the Republic of Peru. Any dispute shall be submitted to the courts of the city of Cusco, without prejudice to the consumer’s right to approach INDECOPI.